Refund policy

Return & Exchange Policy

At Arvenis Co., we take pride in offering high-quality products and are fully committed to your satisfaction. While we hope you love everything you receive, we understand that things may not always go as expected — and we’re here to help.

We offer a 60-day hassle-free return or exchange policy to ensure you’re fully satisfied with your experience. While our garments go through careful quality checks, we understand that issues can happen — and we’re here to make things right.

Please note that returns and exchanges are subject to a few simple conditions outlined below.

1. Returns

We want you to feel completely confident with your purchase. While we stand behind the quality of our garments, we understand that some situations may require a return. If something isn’t quite right, we’re here to help.

To be eligible for a return, your item must:

  • Be unused, unwashed, and in original condition

  • Include all original tags, packaging, and accessories

  • Clearly show the defect or damage (photos required, when applicable)

To get started, just email us at contact@arvenis.co within 60 days of receiving your order. Be sure to include your order number, a brief description of the issue, and any photos, if relevant. Once approved, we’ll guide you through the process.

Non-Returnable Situations

While we want to be as flexible as possible, there are a few instances where we’re unable to accept returns:

  • Size Issues: If a size chart was provided on the product page, we consider customers responsible for selecting the correct size. Returns for size-related reasons will not be accepted unless the product differs from the listed measurements.

  • Change of Mind or Preference: If the product’s style, color, or material doesn’t meet your expectations but matches the description and photos provided, we cannot process a return.

That said, our policy is intentionally customer-friendly, and we’re always open to reviewing special cases. If you're unsure or believe your situation deserves a second look, don’t hesitate to reach out — we’ll do our best to find a solution.

  • Restocking Fees: A 15% restocking fee applies to high-value items or returns without original packaging. This amount will be deducted from the refund.

  • Final Sale & Non-Returnable Items: These include:

    • Opened or used items (e.g., hygiene-sensitive products like certain accessories or costume wear)

    • Custom or personalized items

    • Perishable goods

    • Hazardous materials or flammable liquids

    • Gift cards

To initiate a return, please email us at contact@arvenis.co with your order number, a brief description of the issue, and any supporting photos. Once approved, we’ll guide you through the return process step by step.

2. Refunds

After we receive and inspect your return, we’ll confirm your refund status via email. If approved, your refund will be issued to the original payment method within 7–10 business days.

Please keep in mind:

  • Shipping fees are non-refundable

  • If your order included free shipping as part of a promotion, a small restocking fee may apply.

3. Exchanges

Received an item that was defective or damaged? We’ve got you covered.

Send us a photo and your order number within 60 days of receiving your item, and we’ll gladly arrange an exchange — subject to stock availability.

If the item you want is unavailable, we’ll offer an equivalent alternative or issue a refund.

4. Return Shipping

Unless the return is due to an error on our end (e.g., a defective or incorrect item), return shipping costs are the responsibility of the customer.

For a smooth experience, we recommend using a trackable shipping method or purchasing insurance, as we can’t be held responsible for returns lost in transit.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Double-check with your bank or card provider — sometimes processing can take a few extra days

  • Still need help? Email us at contact@arvenis.co, and we’ll be happy to assist

6. Gifts

Received a gift that didn’t quite work out? If your item was marked as a gift and shipped directly to you, we’ll issue a gift credit equal to the return value. Once we receive the item, we’ll email you a digital gift certificate.

7. Contact Us

Still Have Questions?

We’re always here to help! Reach out to our friendly team at contact@arvenis.co — we’ll respond as quickly as possible to make things right.